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Complacency can be a Killer
I recently saw an e-mail on the OD List that I want to share verbatim with my readers and I have the writer’s permission to do so. The e-mail is written by Allon Shevat, an OD Consultant from Israel....
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The Importance of Quick Response
Are you one of those culprits that do not promptly return e-mails, phone calls or direct tweet messages? Then read on. It can be the key to success or failure. One of the reasons why the SA e-commerce...
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Persistence Is About Little Steps
Dr. Laura Schlessinger tells the following story: “Guy comes to the guru in the road and says, “Guru, which way is success?” Guru points off silently, because gurus don’t talk when they’re wearing...
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A Definition for the Word “Stakeholder”
Last night I received an e-mail asking me for a modern definition of the word stakeholder. Immediately my ‘humour’ side kicked in, and I thought of vampires a-la Edward. This is a question that I ask...
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The Dates for the Remainder of my 2012 Public Training
Please check out and register for my remaining 2012 public courses. I will facilitate a Stakeholder Reputation Management Master Class, a Product Recall Crisis Management workshop, a Reputation...
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Building More Cost-Effective & Efficient Consulting Practices
Recently the Minister of Finance declared that Government Departments will need to become more lean and mean and make do with what they have. This “freeze” is bound to affect consultant income. Times...
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One Event, Multiple Stakeholder Impacts
Just a storm in a teacup! How often have I not heard CEO’s say this, only for the share price to be 20% down a day later! Normally these are the visible signs, but a crisis poorly handled, have a wider...
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7 Compelling Reasons to Educate, Train and Develop your Employees About...
Managing an organization’s reputation may be the most important asset a CEO and his or her team manages – as a good reputation helps a company to attract business, investors, hire and retain the best...
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Why Writing Concisely is Crucial
So, I started this piece by using the word brevity, then I thought to myself, who knows that word. Concise and exact use of words is crucial in communication, just try and decode the following: “We...
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The Shackles Of "We Have Always Done It This Way"
Organisations are like elephants – they learn through conditioning. Trainers shackle young elephants with heavy chains to deeply embedded stakes. After years of being chained, older elephants never try...
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Perception of risk is unique to each person
Perception of risk is unique to each person – rooted in our values, education, experiences, and stake in the outcome. Filed under: Perception, Risk Management Tagged: Perception; Risk
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An Apology to my Readers
Time. Something in short supply when you are an independent consultant. You get so busy that you forget about your own voice, your ideas and the words in your heart. You forget about your readers,...
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Nastiness gets you Nowhere
Nastiness gets you Nowhere. Last year July an overseas client of mine reported me to my email service provider for sending her a newsletter she regarded as spam. They subsequently cancelled my...
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The Value of Policies in Protecting Reputation
What is the value of policies, especially in terms of building, sustaining and protecting corporate reputation? The value of policies is immense. It sets a framework for people to operate within....
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The Value of Doing Nothing
I learnt a lot on Good Friday. Got invited to visit friends on a farm where they were bass fishing. I ended up doing nothing. No mobile phone, no e-mails, no books. And, you know what I learnt. Yep,...
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You Better Be Running
Every morning in Africa, a gazelle awakens. It knows that it must outrun the fastest lion that day, or be eaten. Every morning in Africa, a lion also awakens. It knows that it must outrun the slowest...
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Doing Business with Disreputable Companies
Should one do business with a company which once had a bad reputation, but now has new management? Or with a company which seems a little shaky due to a crisis or scandal? Or with known tenderpreneurs,...
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Government Relations Is Not Just about Having Contacts In High Places
Lately I have seen quite a few advertisements for Government Relations Managers that blatantly requests that applicants must have the right contacts. As if this was all that Government Relations is...
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A Caricature of Yours Truly, Deon Binneman
About 11 years ago I was asked to do a presentation on the importance of Crisis planning at a local university. My presentation really hit the mark and soon i was asked to advise on the writing and...
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You Hold Your Organization’s Fine Reputation in Your Hands
Really? Yes, you do. Through your actions, performance, behavior and insight you can add to or subtract from that fine reputation. Are you adding or subtracting?? Filed under: Personal Reputation,...
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